How your call data is handled.
Call recordings are among the most sensitive things a company holds. Here is exactly what we do with them, in plain language.
Where the data lives
Recordings, transcripts and customer records are hosted in India. Backups stay in the same region.
Encryption
Data is encrypted in transit using TLS, and encrypted at rest in storage. Recordings uploaded from the mobile app are encrypted before they leave the device network.
Who can see what
Access is role-based. A rep sees their own calls. A manager sees their team. An administrator controls who is in which team. Access is logged.
Your data stays yours
We do not train shared models on your recordings. You can export your data at any time, and you can ask us to delete it — we will confirm in writing when it is gone.
Certifications
We are not SOC2 certified today, and we will not tell you otherwise. If you need an audit report before signing, write to growth@arthax.ai and we will share our current compliance timeline.
Recording consent
You are responsible for telling the people on your calls that they are being recorded, in line with the law that applies to you. ArthaX supports announcement prompts at the start of a call — ask us to switch them on for your workspace.